Straight answers to the questions we hear most often before a project gets scoped.
Lead time depends on the machine family, payload class, and whether the design is a standard configuration or a custom build. Once we understand your product, format, and target rate, we confirm a firm lead time as part of the techno-commercial proposal rather than quoting a generic number up front.
Yes — every system in our portfolio is engineered around the product being handled rather than sold as fixed, off-the-shelf equipment. Case size, pallet pattern, payload, gripper type, and integration with your existing line are all part of the proposal stage.
Yes. Our after-sales support covers spares, troubleshooting, and upgrades, with a direct line back to the same project team that engineered and commissioned your system — not a generic support queue.
On-site installation, trial runs, and fine-tuning until the line runs at your target rate — handled by the team that designed the system, through to operator handover.
Warranty terms are confirmed in writing as part of every techno-commercial proposal, since they vary by machine family and project scope. Ask your project contact for the specific terms on your system.
Yes — new equipment is routinely engineered to interface with existing upstream and downstream machines, conveyors, and control systems. We confirm floor layout, utilities, and existing equipment as part of scoping.
Get in touch with your location and requirement — we'll confirm feasibility, logistics, and support arrangements as part of the initial conversation.
Share your product, target format, and throughput via the contact page. We'll follow up with next steps toward a detailed techno-commercial proposal.
